Support
Need a hand? Our team is here to help. Reach us by email and we'll get back to you as soon as possible.
Email us
Send us a message and our support team will get back to you. Please include your account email and any relevant details (such as a transaction reference) so we can help faster.
support@hfss.chWe typically respond within 1–2 business days.
Before you reach out
You might find what you need here:
Frequently asked questions
How do I contact support?
Email us at support@hfss.ch with your account email and a description of the issue. We typically respond within 1–2 business days.
I forgot my password or I'm locked out.
Use the Forgot password link on the sign-in page to reset it. For extra protection, enable two-factor authentication in your settings.
How do I verify my identity (KYC)?
After signing in, follow the verification steps shown in your dashboard. If you get stuck or your review is taking longer than expected, email us and we will help.
A transaction is pending or failed — what should I do?
Most transfers settle within a few minutes. If something looks wrong, email support@hfss.ch with the transaction reference and we will investigate.
Are my account and funds secure?
HFSS is a Swiss-based financial services provider. We use strong authentication and encryption to protect your account. We recommend enabling two-factor authentication in your settings.