Terms of Use

Last updated: January 2026

These Terms of Use ("Terms") govern your access to and use of the services, website, and applications (collectively, the "Services") provided by Helvetia Financial Services & Software SA ("HFSS", "we", "us", or "our"), registered at Rue Robert-Céard 6, 1204 Genève, Switzerland.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

These Terms should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal data.

1. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Have full legal capacity to enter into a binding agreement
  • Not be a resident of a jurisdiction where our Services are prohibited or restricted
  • Not have been previously suspended or removed from our Services
  • Comply with all applicable laws and regulations in your jurisdiction

By registering an account, you represent and warrant that you meet all of the above eligibility requirements.

2. Account Registration and Security

To access certain features of our Services, you must create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information to keep it accurate and complete
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.

3. Identity Verification (KYC/AML)

In compliance with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we are required to verify the identity of our users. You agree to:

  • Provide valid government-issued identification documents when requested
  • Undergo identity verification procedures as required by our compliance team
  • Provide additional documentation regarding the source of funds when requested
  • Accept that certain Services may be restricted until verification is completed

We reserve the right to refuse service, restrict transactions, or close accounts based on the results of our verification procedures.

4. Services

HFSS provides the following financial services, subject to regulatory approvals and availability in your jurisdiction:

Fiat Payments

Send and receive fiat currency payments via SEPA and other supported payment networks.

Cryptocurrency Services

Buy, sell, store, and transfer supported digital assets through our platform.

Currency Exchange

Convert between supported fiat currencies and digital assets at market rates.

Virtual IBAN Accounts

Receive a dedicated virtual IBAN for incoming and outgoing payments.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

5. Fees and Charges

The use of certain Services may be subject to fees. By using fee-bearing Services, you agree to pay all applicable fees as described on our Website or communicated to you.

  • Fees are disclosed prior to transaction confirmation
  • Exchange rates are provided at the time of transaction and may vary
  • Network fees for cryptocurrency transactions are passed through to the user
  • We reserve the right to change our fee structure with prior notice

6. Prohibited Activities

You agree not to use our Services for any unlawful purpose or in violation of these Terms. Prohibited activities include, but are not limited to:

  • Money laundering, terrorist financing, or any other financial crime
  • Fraud, deception, or misrepresentation
  • Violating any applicable laws, statutes, or regulations
  • Infringing upon the intellectual property rights of HFSS or third parties
  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Using the Services to circumvent economic sanctions or trade embargoes
  • Engaging in market manipulation or any form of abusive trading
  • Using automated tools (bots, scrapers) to access the Services without our written consent

We reserve the right to investigate and take appropriate action against anyone who violates these prohibitions, including suspending or terminating accounts and reporting to law enforcement.

7. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, software, and the design thereof, are the exclusive property of HFSS or its licensors and are protected by international copyright, trademark, patent, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse-engineer or attempt to extract the source code of our software, unless applicable laws prohibit these restrictions.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • HFSS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services
  • HFSS shall not be liable for any loss of profits, data, goodwill, or other intangible losses
  • HFSS shall not be responsible for any unauthorized access to or alteration of your data or transactions
  • Our total liability for any claims arising under these Terms shall not exceed the fees paid by you to HFSS during the twelve (12) months preceding the claim

Risk Warning: Cryptocurrency assets are highly volatile and carry significant risk. The value of digital assets can decrease significantly in a short period. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition.

9. Disclaimers

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

HFSS does not warrant that the Services will be uninterrupted, timely, secure, or error-free. HFSS does not warrant that the results obtained from the use of the Services will be accurate or reliable.

10. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination:

  • Your right to use the Services will immediately cease
  • You remain liable for all outstanding obligations, including any fees owed
  • We will provide a reasonable period for you to withdraw any remaining funds, subject to legal and regulatory requirements
  • Provisions of these Terms that by their nature should survive termination will remain in effect

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Geneva, Switzerland.

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@hfss.ch.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our Website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

It is your responsibility to review these Terms periodically for changes. The date of the most recent revision will always be indicated at the top of this page.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Helvetia Financial Services & Software SA

Rue Robert-Céard 6

1204 Genève, Switzerland

Email: info@hfss.ch